#24 The "Classic" Customer Horror Story (Don't Do This!)

Jan 21, 2019

Today we’re going to walk you through a project that Wayne just went through. The entire experience was a total disaster and it all started and ended with poor communication. We’re going to walk you through what happened and have an open discussion about the communication side of things. If you don’t communicate properly, no one will want to buy from you or work with you. Then we’ll tie it all back to what you can do differently as a contractor. If you are a contractor, don’t do this!

In this episode, we talk about…

• Wayne’s contractor horror story
• Money and time expectations vs. reality
• Changing quotes mid-project
• Timing your work is vital
• Proper communication tips
• Common red flags that customers should pay attention to
• Making sure you understand a project to deliver proper expectations
• Importance of effective marketing

Links to resources:

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